Return & Exchange Policy

Return Eligibility

We accept returns within 7 days of delivery, provided the item:

• Is unused, unwashed, and in its original condition
• Has all original tags attached
• Is packed in the original packaging
• Is not a sale / clearance item (sale items are non-returnable)

Non-Returnable Items

• Items purchased during Sale / clearance events
• Items that have been worn, washed, or altered
• Items without original tags or packaging
• Customised or made-to-order items

How to Initiate a Return

1. WhatsApp us at +91 98765 43210 with your order number and reason for return.
2. Send clear photos of the item showing the issue (if applicable).
3. Our team will confirm eligibility and share the return address within 24 hours.
4. Pack the item securely and ship it to us. Return shipping cost is borne by the customer unless the item is wrong or defective.
5. Once we receive and inspect the item, we will process your refund or exchange.

Exchanges

Want a different size or colour? We're happy to exchange! Initiate it the same way as a return. If the replacement item costs more, you will be asked to pay the difference. If it costs less, we will refund the difference.

Exchanges are subject to stock availability.

Refunds

Shipping charges (₹99) are non-refundable unless the return is due to our error (wrong or defective item).

Wrong or Defective Item

If you received a wrong or damaged product, please WhatsApp us within 48 hours of delivery with photos. We will arrange a free pickup and send the correct item or issue a full refund — your choice.